Lucy Thom

COO

Lucy Thom has worked in hospitality for nearly 20 years, beginning in specialty coffee before gaining experience across front-of-house, kitchens, and restaurant operations. After moving from Australia to New York City, she joined Two Hands as a server and has since grown with the company into the role of Chief Operating Officer.

Today, Lucy leads operations across the Two Hands Hospitality group, working closely with the leadership team on everything from new restaurant openings and people development to operational systems and long-term growth. She is passionate about building strong teams, creating positive workplace cultures, and bringing the welcoming, community-driven style of Australian hospitality to the U.S.

Lucy holds a Bachelor's degree in Health Science and Community Development from Monash University, which continues to shape her people-first approach to leadership, training, and building scalable operational systems.